
FREQUENTLY ASKED QUESTIONS
What Should I Do If the Product Arrives Damaged?
Please contact us within 24 hours after receiving your package and send us photos of the problem, and we will gladly send you a replacement.
What materials is the product made from?
It contains high borosilicate glass and 304 stainless steel. This combination is both durable and safe for health.
Am I brewing it with the lid closed?
When starting the brewing process, it is recommended to leave the lid slightly open, especially if the water is very hot, to allow steam to escape through a small air gap. If the lid is completely closed, the buildup of steam can create pressure on the glass.
What temperatures can it withstand?
The product can operate between -20 °C and 100 °C. However, pressure should not be applied by closing the lid with boiling water (at 100 °C), as there is a risk of the glass cracking due to steam.
Do you accept returns?
Yes, our customers officially have the right to return items within 14 days.
